SitterRate

Support

Contact and support

Questions about the app or the calculators, a rate that looks out of date, or a feature you'd like: get in touch.

Email
gpmediacontact@gmail.com
Phone
253-338-5428

In the app, Settings has Contact Support and Request a Feature, which fill in your app and iOS version for you.

Common questions about the app

How is pay calculated?

Time worked is the real time between start and end. Billable time is rounded only if you pick a rounding option, and a minimum applies after rounding. Base pay is billable time × the hourly rate, plus any extra-child adjustment, rounded to the cent once. Bonuses and reimbursed expenses are added separately.

What if the session goes past midnight?

If the end time is earlier than the start time, it's treated as the next day. You can also pick the end day yourself.

What does the tip apply to?

A tip percentage applies to base pay only, not to reimbursed expenses or a bonus. Tipping is always optional.

Will the live timer keep running if I lock my phone or close the app?

Yes. The timer saves its start time, so elapsed time is correct whenever you come back. The live timer is part of Pro.

How do I restore Pro on a new phone?

Open Settings in the app and tap Restore Purchases, signed in with the same Apple Account.

Where is my data stored? Can I delete it?

On your iPhone. Swipe to delete sessions or sitters, or delete the app to remove everything. See the privacy policy.

A rate looks wrong or out of date.

Please email us with the area and the source you're comparing against. Every figure shows its source and date.

Don’t have the app yet? See what’s inside.

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